Frequently Asked Questions

 

Q: Are you taking away jobs with your automated shop and online store?

A: We understand the concerns about automation and jobs. Our goal isn't to replace existing roles, but to offer a new kind of convenience that wouldn't otherwise be possible – a 24/7 shopping experience. This is especially valuable for those with non-traditional hours or in areas where a fully staffed convenience store isn't sustainable. We're creating value through technology and efficient service, focusing on meeting customer needs in a modern way.

 

Q: So, no one works there? Is it completely machine-operated?

A: While the customer-facing checkout process is automated, our shop is powered by a dedicated team behind the scenes! Our staff works diligently on:

• Managing inventory and restocking all our machines.

• Performing regular cleaning and maintenance.

• Providing friendly customer support.

• Partnering with local suppliers to source great products, which supports their businesses too.

Q: Why should I support an automated shop when people need jobs?

A: We believe in innovation that enhances convenience and choice for everyone. Our model allows us to provide 24/7 access to essential items, which is a huge benefit for shift workers, late-night needs, or simply when traditional shops are closed. By supporting us, you're supporting a service that fills a crucial gap in the community. This retail format also creates modern jobs in logistics, technology support, and supply chain management.

Q: What happens if something goes wrong and there's no staff present?

A: We have robust systems in place for any issue! Our machines are monitored remotely in real-time. If you encounter a problem, our customer support team is available to help.

• Contact Us: You can reach us via [Phone Number, Email, or Live Chat Link].

• Support Hours: Our team is available [e.g., 24/7 via chat, or 9 am-9 pm via phone].

• Rapid Response: We also have a technical team on call to resolve any on-site machine errors promptly.

Q: What payment methods do you accept?

A: Our shop is cash and card for your convenience. 

We accept:

• All major credit and debit cards (Visa, Mastercard).

• Contactless payments, including Apple Pay and Google Pay.

• Cash (In-Store)
  
  

Q: What kinds of products do you sell in-store?

A: We offer a carefully curated selection of high-demand convenience items, including:

• Snacks and confectionery

• Hot and cold drinks

• Basic groceries (e.g., milk)

• Personal care and hygiene products

• Chilled ready-meals and sandwiches
  

Q: Can I request specific products to be stocked?

A: Absolutely! We love hearing from our customers. Please send your product suggestions via our website's contact form here or send us a direct message on social media. We review all requests and do our best to stock popular items.

 

Q: What are your opening hours?

A: We're always open! 24 hours a day, 7 days a week, 365 days a year. ✨

 

Q: Where are you located?

A: You can find us at 71 Irishtown, New Ross, Co. Wexford, Ireland. For Directions, please click here.

 

Q: Do you offer delivery?

A: Currently, our shop is designed for instant, in-person purchasing and online through TikTok shop and Shopify on Instagram.

 

Q: What is your return/refund policy?

A: If a product is faulty or if you experience a transaction error (e.g., an item is not dispensed), please contact our customer support team immediately at ekiosk@nesty.ie. We aim to resolve all issues quickly. Please have the approximate time of your transaction and the machine number ready so we can process your refund efficiently.

 

Q: Is the shop safe and secure?

A: Yes, your safety is our top priority. The premises are monitored by high-definition 24/7 CCTV surveillance and are well-lit at all times. We maintain the highest standards of cleanliness and hygiene inside the shop.

Q: How do you ensure the food products are fresh?

A: We take freshness very seriously. Our inventory system tracks the expiry date of every single item, and products approaching their use-by date are promptly removed. Our regular restocking schedule ensures that all items, especially chilled foods and drinks, are always fresh and ready for you.

 

Q: How can I find nutritional or allergen information?

A: All products are sold in their original packaging, which includes all legally required nutritional and allergen information for you to review before purchasing. 

 

Q: Is the shop wheelchair accessible?

A: Yes. We are committed to being accessible to everyone. Our store layout and the height of our machine interfaces are designed to be compliant with accessibility standards for wheelchair users.